Completed work while I waited
Completed work while I waited
As previously said, it all went smoothly.
Our service rep Luke was courteous, pleasant and thorough.
The salesman was kind and helped me with my questions he also helped me become familiar with the satnav system showing a level of patience as I am 70 and needed a helping hand but he wasn't condescending which I really appreciated
The car had not been hoovered and I was charged for a windscreen refill when the reservoir was full,I had filled it the day before.Also on checking the oil level the oil looks black and dirty but I can only trust chandlers that it has been changed
Great staff, friendly, knowledgable and happy to chat.
Fantastic communication and warm friendly staff.
All done on time!
Everyone's very efficient and nice
Knowing whatever is necessary will be done
Sales team Max was very helpful Professional & friendly service One negative thing I was a little disappointed that when I picked up my new car it was showing battery fault which I was told was normal with new cars!
All went to plan and got the car I wanted very quickly
Everything went smoothly
service light not cleared
Like I said before good efficient service.
Took car to garage and said I needed a small repair.When I took the car in a week later they said I had to bring the car back another day as they hadn't got the spare part.Why didn't they order it when I booked the car in?
Josh Rayment was an absolute pleasure to deal with. He was generous with his time and attention, and explained everything extremely clearly. The hot chocolates for the kids was a particularly nice touch!
As I said, the team made up for it, but they had to as I made a lot of noise, figuratively speaking, regarding the poor attention to detail and the poor customer service
I would have given 5 stars if you had made sure the warning re: tyre pressures was cleared.
Wasn't advised when car ready. Message sent but not received
Easy to book Easy to park
Very good service from Luke. Car took slightly longer to arrive than first predicted.
From reception executives to dealing with sales executive Adam Boon was completely outstanding.
My air con was still not working so they fixed it for free
They are always happy to see me and my Roarey.
Surprised that a fault was found in my lights and electric windows when they were fine driving to the garage..... an extra of over £500
because i am completely satisfied!
Everything and everybody did exactly what it said on the tin.
We liaised with the dealership and salesman while we were out of the country and told him what we may be interested in. He researched availability and came back to us with a car that exactly met our needs. First class service
Just the finance aspect - i would have given 10 otherwise, but i was really disappointed i said how much i had to spend and this was just ignored in the final price.
A little disappointed that interior had not been cleaned
My only disappointment and to be honest it's a big disappointment is that when I bought the car I asked specifically if it had cruise control and was told it did. When I got the car it didn't have it. It is a feature I've always had, I still miss it
I was fitted in on the day I called and the brake pads were replaced quickly in just an hour.
Chandlers are always good. This is my 3rd mini from there
Josh Rayment is the perfect guy to deal with. Friendly and knows the MINI brand inside out.
I have no complaint with the actual service but you have not honoured your contract with regard to the Mini TLC.
Adam Boon a good communicator through the process
We were given sensible feedback and we are happy with our dealings with Chandlers.
The staff are courteous and helpful. Engineer reports are excellent.
Friendly and welcoming staff, prompt and efficient work undertaken on the car, it's all good!
The service was completed in time and the car returned beautifully cleaned.
Seamless service with an unexpected valet inside and out.
Communication could have been better
I think advert regarding aircon service misleading
Everything was dealt with quickly and perfectly, had no issues at all
We did everything over the phone. The car arrived quickly