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Customer Reviews.

sales

5

It was easy, with great service

10 January 2019

service

5

Great service

10 January 2019

service

5

Chandlers always give good service and I feel they care about customers.

09 January 2019

service

4

Staff are always friendly and helpful

07 January 2019

service

5

Nothing negative to pick up on

04 January 2019

service

5

all satisfactory

02 January 2019

service

5

Outstanding service from all aspects of the garage team - sales, service and reception. They all really go the extra mile to make you feel a valued customer and make you want to return.

02 January 2019

service

5

Good people working there.

27 December 2018

service

5

Just nice and easy

24 December 2018

service

5

Because you did everything you said you would so and more. Providing extra services to help me without being asked.

24 December 2018

service

5

Punctually completed. Good feedback on paper and the most impressive extra bonus of a video with commentary of the tyres, brakes, undercarriage and sat nav sound adjustment requested.

21 December 2018

sales

5

Very good salesman. He was helpful and knowledgeable about the car and accessories we could add to our new car.

21 December 2018

service

5

They did a normal oil change as part of the service, I had an ongoing problem with my car heater, they tried a number of things before agreeing with them I should have new heater , communication was good all the way through.

21 December 2018

service

5

Staff were excellent. Tim kept me informed of progress

20 December 2018

service

5

Brilliant, ready and waiting when I arrived , very easy to borrow a courtesy car and everything explained in a way I understood everything.

20 December 2018

service

5

Very friendly staff.

20 December 2018

service

5

Went very smoothly

17 December 2018

sales

5

Overall very good

15 December 2018

service

5

I have been using Chandlers for 4 years and have always been happy with their service

14 December 2018

sales

5

Adam was really nice , friendly, well informed and thorough.I was unable to collect my car on the set date due to a problem registering it and Adam did everything possible to ensure I was not disappointed and I wasnÂ’t. Love my new mini and v happy

14 December 2018

service

5

My car is driving beautifully since the service.

13 December 2018

service

5

Standard of customer service from the moment you walk in to when you collect your vehicle. Always kept informed throughout.Tim Brookshaw is a most excellent example of how to engage with customers, polite, courteous, efficient and respectful.

13 December 2018

service

5

Politeness and efficiency

13 December 2018

service

5

We took on an extended warrantee plan and it is nice to take the car in and not incur any additional costs.

13 December 2018

sales

5

I was looking at BMW X1, Audi Q2 and Mini. The salesmen (always men NB) were hopeless. Car salesmen are always stupid, supercilious or unreliable. Adam Boon was brilliant. We immediately got down to business and did a deal in 24hrs.

13 December 2018

sales

5

Josh and Adam made the purchase a good experience and worry free

11 December 2018

service

5

Everything is so professional in the dealership.

07 December 2018

service

4

Polite and efficient

05 December 2018

service

4

Efficient and cleaned the car beautifully

05 December 2018

service

5

Everything carried out in good time

05 December 2018

sales

5

Again we could not fault all the help, information and service we were given.

05 December 2018

service

5

It is carried out in good time and sometimes whilst you wait. Also my car is deliver back to me cleaned inside and out.

05 December 2018

service

3.5

As above

04 December 2018

service

5

See above

04 December 2018

service

5

Excellent service

04 December 2018

service

5

From the notification received via text to the carrying out of the MOT and routine service on my 2014 Mini Countryman, the system was faultless. The staff were polite, the reception area was spotless and the car was valeted well too - A1!

04 December 2018

service

4

Please see above. I was particularly pleased with the wash and valet.

04 December 2018

service

5

Car had to go in for safety re call, was simple to book in and only took an hour.

30 November 2018

service

1

I have given this as we had the mot done the day after the service only to find out that the a bleed nipple was loose when it failed its mot. So it had to go back to be rectified then back to get its mot.

29 November 2018

service

5

Work completed quickly - loan car provided

29 November 2018

service

5

You performed a recall service expeditiously and additionally found a mounting that needed to be replaced.

28 November 2018

service

5

Nothing is too much trouble, they make you feel relaxed and that you're in good hands.

28 November 2018

service

3.5

garage is a bit out of the way

28 November 2018

service

5

Staff were super friendly and no hassle at all to book in

27 November 2018

service

5

Work completed on time, car washed and vacuumed.

27 November 2018

service

3

The experience at chandlers was fine. The call centre to arrange the service in the first place was frankly appalling. I made my dissatisfaction known to the centre and the chandlers team. I would recommend that you increase your call taking capacity

27 November 2018

service

4

The car was not washed properly. This happend last time and I asked the receptionist to put it through the wash again.

27 November 2018

service

2

Did not inflate tyres when swapping to winter tyres and wheels and sent car out with only 28-29psi in all 4 tyres

22 November 2018

sales

4

Guy I dealt with was good. When I went into showroom the lady I saw was hopeless . Could explain car. Answered a text message on her phone as we were talking !

20 November 2018

service

5

Janet and Adam who look after this location and they team runs a great Mini dealership service is allway's high and caring...a great dealership...5 stars....